Tenders Cancelled with Cancel Button in Payment Event Summary UI

(Doc ID 2107480.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB version, PY - Payment

Tenders Cancelled with Payment Event Summary Cancel Button  

The Cancel button on the Payment Event Summary screen cancels the Tender associated with the payment event.
However, with the current Label on the button and the column header, the user may accidentally assume it as a Payment cancellation and end up cancelling the Tender by mistake.

As there are no Tender Details available with the Payment Event Record in the Zone, the user may not be able to make an informed decision on whether to cancel the Tender or not (with the current information).
In UHG implementation, there are scenarios in case of “Returned Payments” in which the user needs to add certain information as Tender Characteristics before cancelling the Tender. Hence, the user also needs the ability to review the Tender details and add the Tender Characteristics associated with the Payment Event before cancelling the Tender.

The issue can be reproduced at will with the following steps:
1. Go to Payment Event Summary.
2. Search for a Payment Event
3. Click on Cancel Button
4. The Tender associated with the Payment Event is Cancelled

Please find attached document with screenshots for your reference.

The issue has the following business impact:
Nothing specific was provided as business impact.
However as the issue was described, it seems users might become use this and will cancel the tenders. This eventually will affect the rate of production.


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