Error: “The File Format and Extension of ‘Resource%20Allocation%20Report.csv’ Don’t Match” When Running Resource Allocation Report to CSV (Doc ID 2107737.1)

Last updated on APRIL 20, 2016

Applies to:

Instantis EnterpriseTrack - Version 15.2.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run and save a standard Resource Allocation Report to CSV file type an error results with the following messages: “The File Format and Extension of ‘Resource%20Allocation%20Report.csv’ don’t match...” and “Excel has detected that 'Resource Allocation Report.csv. is a SYLK file but cannot load it...."

STEPS TO DUPLICATE:

1. Login into Instantis
2. Select Standard Reports
3. Resource Reports
4. Detail Reports > Resource Allocation Report
5. Choose Filter, select a valid criteria that saves as *.CSV
6. Clicked Run
7. Selected 'Open' button, to open in Excel
8. Result: two error messages “The File Format and Extension of ‘Resource%20Allocation%20Report.csv’ don’t match...”  and “Excel has detected that 'Resource Allocation Report.csv. is a SYLK file but cannot load it...."

Cause

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