OPA: Admin.sh Script Throws Communications Link Failure Error (Doc ID 2108068.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Policy Automation - Version 10.4.4.21.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.4.4.21.0 version, Oracle Policy Automation

OPA: admin.sh script throwing connection error.


Admin.sh script is unable to connect to the Oracle database in order to update a Hub configuration

-----------



ERROR
-----------------------

-bash-3.2$ ./admin.sh list_properties -name=sndopa10 -dbconn=ds01-db0101.dev.laa.uk:2221 -dbuser=opauser -dbpass=XXXXXXX
Error getting properties: Connection failure. SQL error occurred: Communications link failure



STEPS
-----------------------
The issue can be reproduced at will with the following steps:


use admin.sh script to log into the underlying Oracle database.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Hub's configuration.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms