Outlook Connector - Duplicate Folders Are Being Created When Using Localized Language and Convergence (Doc ID 2108075.1)

Last updated on FEBRUARY 23, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0.1 and later
Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

We just installed Outlook Connector (OC) 9.0.0.1.0 on an end-user desktop with the French language office version for Outlook (OL).

We have noticed that there are some scenarios where, once the user has logged into Convergence, some of the folder names are being duplicated.

The different scenarios where we are seeing this are as follows:

Note: where it shows "Lang = French" or "Lang = English", this means that BOTH the Outlook language and the (System Regional) language were set identically.

1. Lang = French AND FolderNameMap = Convergence: Sent Items / Drafts / Deleted Items / Junk Email are duplicated

2. Lang = French AND FolderNameMap = Outlook: Sent Items / Drafts / Deleted Items / Junk Email are duplicated

3. Lang = English AND FolderNameMap = Convergence: Sent Items / Deleted Items are duplicated

Cause

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