Cannot Save or Edit LDAP Configuration In Java Client With Error Code: 9

(Doc ID 2108191.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Agile Product Portfolio Management - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Cannot remove LDAP configuration
Cannot edit LDAP configuration
Cannot Preview users
Cannot save any LDAP configure change in Java Client.


Error: There is an exception occurred during the search. Error Code: 9. Job was cancelled due to this error!

Server log error:

<BEA-000000> <Checking LDAPs structural integrity ... Failed!!>
####<Feb 12, 2016 1:20:55 PM PST> <Notice> <StdErr> <corpaglappdv.corp.idt.com> <corpaglappdv-Agile> <[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <04213d8b-79c0-4645-981d-b6604267e3f3-0000382b> <1455312055704> <BEA-000000> <There is an exception occured during the search. Error Code: 9 . Job was cancelled due to this error!>

CheckLDAPconfig_output log error:

Attempting to load Directory Server Configuration... Successful!
Connecting to the Directory Server: IDTAsiaPacific ... Successful!
Connecting to the Directory Server: IDTEurope ... Successful!
Connecting to the Directory Server: IDTNorthAmerica ... Successful!
Checking LDAPs structural integrity ...javax.naming.PartialResultException: [LDAP: error code 10 - 0000202B: RefErr: DSID-03100742, data 0, 1 access points
ref 1: 'xx.xx.xxx.com'
]; remaining name 'CN=xxxx\, Aditi,OU=Users,OU=Corporate,DC=xx,DC=xxx,DC=xxx,DC=com' at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2971)


FACT:
A working LDAP server 

Steps to reproduce:
1. login Java client
2. Go to Admin tab| Server settings| LDAP - LDAP Configuration Editor
3. Modify any settings.

Cause

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