Cannot Save or Edit LDAP Configuration In Java Client With Error Code: 9 (Doc ID 2108191.1)

Last updated on AUGUST 08, 2017

Applies to:

Symptoms

Cannot remove LDAP configuration
Cannot edit LDAP configuration
Cannot Preview users
Cannot save any LDAP configure change in Java Client.

Error: There is an exception occurred during the search. Error Code: 9. Job was cancelled due to this error!

Server log error:

<BEA-000000> <Checking LDAPs structural integrity ... Failed!!>
####<Feb 12, 2016 1:20:55 PM PST> <Notice> <StdErr> <corpaglappdv.corp.idt.com> <corpaglappdv-Agile> <[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <04213d8b-79c0-4645-981d-b6604267e3f3-0000382b> <1455312055704> <BEA-000000> <There is an exception occured during the search. Error Code: 9 . Job was cancelled due to this error!>

CheckLDAPconfig_output log error:

Attempting to load Directory Server Configuration... Successful!
Connecting to the Directory Server: IDTAsiaPacific ... Successful!
Connecting to the Directory Server: IDTEurope ... Successful!
Connecting to the Directory Server: IDTNorthAmerica ... Successful!
Checking LDAPs structural integrity ...javax.naming.PartialResultException: [LDAP: error code 10 - 0000202B: RefErr: DSID-03100742, data 0, 1 access points
ref 1: 'xx.xx.xxx.com'
]; remaining name 'CN=xxxx\, Aditi,OU=Users,OU=Corporate,DC=xx,DC=xxx,DC=xxx,DC=com' at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2971)

FACT:
A working LDAP server 

Steps to reproduce:
1. login Java client
2. Go to Admin tab| Server settings| LDAP - LDAP Configuration Editor
3. Modify any settings.

Cause

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