GA Crashes when Creating a New Activity via Terminal Server (Doc ID 2108635.1)

Last updated on FEBRUARY 19, 2016

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.


On : 8.2.0 version, Core System

When creating a new Formal Application on the terminal server, GA crashes.  This issue is not occurring when logged into regular server.
Formal Application activities should be able to be entered with no issues.

The issue can be reproduced at will with the following steps:
1. Log into GA via Terminal Server
2. Enter a forma app activity.

The issue has the following business impact:
Due to this issue, all terminal server users are unable to enter Formal Apps, therefore the progression of new business is halted for terminal server users.


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