HTTP Error 503. The Service Is Unavailable Error In IBFA (Doc ID 2109160.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Insurance Insbridge Rating and Underwriting - Version 4.7.2 and later
Information in this document applies to any platform.

Symptoms

On : Insbridge 4.7.2 version, Framework Administrator IBFA

HTTP Error 503. The service is unavailable error in IBFA

Unable to access IBFA and a reboot of the server, IIS reset, recycling of the application pool does not address the issue.


ERROR
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 General Information ********************************************* Additional Info: Insbridge.MachineName: XXXXQA Insbridge.TimeStamp: 2/22/2016 8:38:59 AM Insbridge.FullName: Microsoft.ApplicationBlocks.ExceptionManagement, Version=2.0.0.0, Culture=neutral, PublicKeyToken=xxxxxxxfbcb11ce Insbridge.AppDomainName: taskmanager.exe Insbridge.ThreadIdentity: Insbridge.WindowsIdentity: NT AUTHORITY\SYSTEM 1) Exception Information ********************************************* Exception Type: System.Exception Message: System.Exception: Login failed for user ''. ---> System.Data.SqlClient.SqlException: Login failed for user ''. at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at Insbridge.Net.Fwk.DAO.DataAccess.GetSQLConnection(String connection) --- End of inner exception stack trace --- at Insbridge.Net.Fwk.DAO.DataAccess.GetSQLConnection(String connection) at Insbridge.Net.Fwk.DAO.DataAccess.GetSqlCmdTrans(String command, String connectionString, Transaction transType) at Insbridge.Net.Fwk.DAO.DataAccess.XpathQuery(String connectionString, String command, Transaction transType, Object[] procParams) at Insbridge.Net.Fwk.DAO.SqlProcessor.ExecuteXpathQueryProc(String subscriber, String datastore, String identifier, String command, Transaction transType, Object[] procParams) at Insbridge.Net.Fwk.CTask.GetTask(String taskType) Data: System.Collections.ListDictionaryInternal TargetSite: NULL HelpLink


STEPS
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The issue can be reproduced at will with the following steps:
1. Try to log in to IBFA
2. Observe error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get into IBFA

Cause

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