Search for Mail Addresses Against Corporate Address Book Fails with VLV Indexes Active (Doc ID 2109164.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

Consider a setup comprising Oracle Communications Convergence 3 patch 1 (3.0.0.1.0).

With VLV indexes configured as documented here and iwcadmin parameter 'client.enablecorpabautocomplete' set to 'true', when composing an email and entering an email address directly on the "To: " field, the expected contact is not returned in the search results.

Example:

• Log-in to Convergence
• Hit the 'Write' button to compose new mail
• Paste 'calmaster@' in the "To: " field -- existing contact in Corporate Directory does not appear.
• With Convergence 2, and VLV indexes active, this search was working (because VLV indexes were not used at that moment).
• Upon navigating to Address Book -> Corporate Directory and search explicitly for email address as 'calmaster@', then the entry is found.

Here is a sample / extract from the LDAP Access log captured while searching with autocomplete from the "To: " field during mail compose :

Mark the SORT mail !

Cause

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