Agile Can't Open Web Site (Doc ID 2109774.1)

Last updated on JULY 06, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.1.1 version, Administration/Configuration

ACTUAL BEHAVIOR
---------------
End users are not able to access Agile application in web client as they are using the wrong URL with error message: java.sql.SQLException: ORA-01017: invalid username/password; logon denied

EXPECTED BEHAVIOR
-----------------------
End users must be able to access the application with the correct Agile URL

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Type the Agile URL in web browser
2. Agile login page is not displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Agile application

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms