Discounts Are Not Applied on Returns When Return Transaction Was Previously Suspended and Resume Is Cancelled (Doc ID 2109849.1)

Last updated on FEBRUARY 26, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 14.0, Discount is not applied on returns when the return transaction was previously suspended and then cancelled.  When the return is performed for the same transaction, the discounted items will be returned at normal price - not the discounted one as on the sale transaction.


Steps to Reproduce:

1. Log in to POS Client.
2. Add 2-3 discounted items (any kind of discounts including employee disc., promos, etc.) that will be marked as delivery items.
3. Add another item and mark it as delivery item.
4. Complete the transaction.
5. Perform return of above sale and choose one non-delivery item for return – Suspend the sale.
6. Perform resume of suspended transaction and then cancel that transaction.
7. Now again perform return of the transaction performed in step 4.
8. See that the item can be returned, but now with regular price - not with the price from the sale transaction.

Cause

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