Zrg2214s / ZRG2224s Give ZRG-5058 After Installing Patch 10.15.1.4.35 For Relations With Unknown Address When Attempting To Send An Unsubscribe Message (Doc ID 2109852.1)

Last updated on FEBRUARY 26, 2016

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.4 to 10.15.3.3 [Release 10.15]
Information in this document applies to any platform.

Symptoms

On production: 10.15.1.4 version, Service

When attempting to run ZRG2214S to unsubscribe members, after installing patch 10.15.1.4.35,
the following error occurs.

ERROR
-----------------------
ZRG-5058 NL: The address for policyholder #1# matches the unknown address configured.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. have a member that should be unsubscribed to garnishment
2. ensure the member has an adres that is configured as "unknown adresss"
3. run ZRG2214s to create the unsubscribe message for the member

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot unsubscribe members with an unknown adresss

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms