Jeopardy Is Not Triggered In OSM 7.2.4.2 (Doc ID 2109882.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 to 7.2.4 [Release 7.2]
Information in this document applies to any platform.

Symptoms

If a future dated order is placed the order will be stuck at this task till the future date time is reached. Once this is reached the task must automatically complete via the Jeopardy and proceed.
Other couple of task with jeopardy are not getting triggered: PSTN Wait task, OutgoingPortability etc

Expected OOTB behaviour:
- Jeopardy configured should be triggered after an hour if the task does not complete

Current behaviour:
- Jeopardy configured is not triggered.

Cause

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