Cannot Update Order Through WS After Refresh Cache Is Used.
(Doc ID 2110030.1)
Last updated on MARCH 18, 2019
Applies to:
Oracle Communications Order and Service Management - Version 7.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 7.2.4 version, Other
Work order update cannot be performed if OSM server cache was invoked.
ERROR
-----------------------
env:Server
Failed to invoke end component oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl (POJO), operation=UpdateOrder
-> Failed to invoke method
-> com.mslv.oms.OMSException: Error retrieving order from cache orderId[12].
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create work order
2. Refresh cache or deploy new cartridge version
3. Try to update work order
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update work order using Web services.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |