Cannot Update Order Through WS After Refresh Cache Is Used. (Doc ID 2110030.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.2.4 version, Other

Work order update cannot be performed if OSM server cache was invoked.


ERROR
-----------------------
env:Server
Failed to invoke end component oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl (POJO), operation=UpdateOrder
-> Failed to invoke method
-> com.mslv.oms.OMSException: Error retrieving order from cache orderId[12].


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create work order
2. Refresh cache or deploy new cartridge version
3. Try to update work order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update work order using Web services.

Cause

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