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Large Attachments Over 3GB Causing OutOfMemoryError Errors in ISS (Doc ID 2110116.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Oracle Communications Indexing and Search Service - Version 1.0.5 and later
Information in this document applies to any platform.

Symptoms

Seeing these errors in iss-indexSvc.log.*:

Fri Oct 30 02:05:53 PDT 2015 com.sun.comms.iss.store.FolderCount updateCounts INFO: FolderCount.updateCounts: host=mail.abc.com user=jsmith updating folder: Monitoring2/gcsdbamon to 615717/615717/0 old mvalue:615716 lastUid value:null
Fri Oct 30 02:05:53 PDT 2015 com.sun.comms.iss.common.ServiceFacility sendResponse WARNING: JMS Exception: Unable to obtain JMS objects to send message response: javax.jms.IllegalStateException: [C4059]: Cannot perform operation, session is closed.
javax.jms.IllegalStateException - [C4059]: Cannot perform operation, session is
closed.
at com.sun.messaging.jmq.jmsclient.SessionImpl.checkSessionState(SessionImpl.java:1905)
at com.sun.messaging.jmq.jmsclient.UnifiedSessionImpl.createSender(UnifiedSessionImpl.java:162)
at com.sun.messaging.jmq.jmsclient.UnifiedSessionImpl.createProducer(UnifiedSessionImpl.java:516)
at com.sun.comms.iss.common.ServiceFacility$RequestListener.sendResponse(ServiceFacility.java:356)
at com.sun.comms.iss.common.ServiceFacility$RequestListener.access$600(ServiceFacility.java:317)
at com.sun.comms.iss.common.ServiceFacility$RequestListener$RequestRunnable.run(ServiceFacility.java:594)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724)

Fri Oct 30 02:05:57 PDT 2015 com.sun.comms.iss.store.IndexUtils logmsg INFO: SharedWriter.close: close of /index4265_content Time: 1965ms
Fri Oct 30 02:06:00 PDT 2015 com.sun.comms.iss.store.IndexUtils logmsg WARNING: Unknown Exception in EmailSyncManager.processEdocList: java.lang.OutOfMemoryError: Java heap space Host: mail.abc.com User: jdoe Folder: 1Project - Filemaker Caffe? cannot sync, UID=22 was not synced
java.lang.OutOfMemoryError - Java heap space

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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