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Timeout Issue on Write Off Request Bill Broadcast (Doc ID 2110605.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

When a Business user attempts to broadcast a large invoice (in this case, a Bill with approximately 1006 bill segments), it fails.

Steps to recreate:

 1. Create Person/Account/Bill (Bill should contain more than 1000 bill segments).
 2. Create a write off request for this account.
 3. On Bills Tab, broadcast the bill with more than 1000 segments.


 Expected Result:

1. Bill Line Items should display all the eligible bill segments with pagination enabled.

Actual Result:

1. The zone query is giving a time out error and the results are not displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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