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Timeout Issue on Write Off Request Bill Broadcast (Doc ID 2110605.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


When a Business user attempts to broadcast a large invoice (in this case, a Bill with approximately 1006 bill segments), it fails.

Steps to recreate:

 1. Create Person/Account/Bill (Bill should contain more than 1000 bill segments).
 2. Create a write off request for this account.
 3. On Bills Tab, broadcast the bill with more than 1000 segments.

 Expected Result:

1. Bill Line Items should display all the eligible bill segments with pagination enabled.

Actual Result:

1. The zone query is giving a time out error and the results are not displayed.




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