Queue Exception Is Generated For A Suspended Retrieved Transaction Which Has Delivery Item And Employee Discount Applied

(Doc ID 2111491.1)

Last updated on MARCH 01, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

Queue Exception is getting created after completing the sale of a retrieved transaction which has Delivery item with employee discount is removed and added another item with the employee discount.

Steps to reproduce the issue:

1.Login to POS.
2.Scanned item 4321 >> Pricing (F8) >> Emp Disc (F5) >> Enter employee no >> % Item (F4) >> apply Emp disc of 20%
3.Scan item 1234 >> Item (F4) >> More (F9) >> Shipping (F7) >> Enter Customer shipping address details. Enter Reason Code, Shipping charge. And, click Done (F2)
4.Transaction F5 >> More F9 >> Suspend F2 and note down the transaction number
5.Retrieved the above suspended transaction
6.Delete Emp disc item (4321).
7.Scan item 60060006 >> Pricing (F8) >> Emp Disc. (F5) >> Enter employee no >> % Item (F4) % >> Enter Emp disc 25%
8.Press "Tender F6" >> Cash F2 and complete the transaction
9.Notice the QueueException file is generated with below Exception:

Cause

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