Last updated on FEBRUARY 29, 2016
Applies to:Oracle Utilities Network Management System - Version 184.108.40.206 and later
Oracle Network Management for Utilities - DMS - Version 220.127.116.11 and later
Information in this document applies to any platform.
You would like all FUZZY calls that come into your OMS system to be grouped into a single event.
You found the rule for this, called "Group Fuzzy Calls (groupFuzzyCalls)", and the rule is correctly set up (rule_value_2=1) to group fuzzy calls. The fuzzy calls DO NOT group into a single event UNLESS the Control Zone is manually selected by the person inputting the call into Web Call Entry; fuzzy events without a Control Zone DO NOT group.
Is there a way to make all fuzzy calls group into an single event whether or not they have a Control Zone assigned; or is there a way to automatically assign the highest-level Control Zone in DLG_SAVE_FUZZY ControlZoneSelector?
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