Default Control Zone for Fuzzy Calls (Doc ID 2111594.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 and later
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Information in this document applies to any platform.

Goal

You would like all FUZZY calls that come into your OMS system to be grouped into a single event.

You found the rule for this, called "Group Fuzzy Calls (groupFuzzyCalls)", and the rule is correctly set up (rule_value_2=1) to group fuzzy calls. The fuzzy calls DO NOT group into a single event UNLESS the Control Zone is manually selected by the person inputting the call into Web Call Entry; fuzzy events without a Control Zone DO NOT group.

Is there a way to make all fuzzy calls group into an single event whether or not they have a Control Zone assigned; or is there a way to automatically assign the highest-level Control Zone in DLG_SAVE_FUZZY ControlZoneSelector?

Solution

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