Publisher Reports 'DI.04: Could Not Open DistributionItemRequest' Message (Doc ID 2111834.1)

Last updated on MARCH 08, 2016

Applies to:

Oracle Insurance Istream - Version 6.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.0 version, IStream Document Manager

Request failed because of DI.04 error

Requests receiving errors.

It looks like all the requests attempted to access a specific PDF file from the Livelink DMS. Because this specific PDF was already accessed by another request, subsequent requests erred out.

ERROR
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DistributionRequestException: DI.04: Could not open distributionItem

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Batch as normal

BUSINESS IMPACT
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The issue has the following business impact:

Failed requests must be reprocessed.

Cause

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