P6 Web Displays Warning "You need an updated version of Java to run Primavera P6. Click Ok to install" in Internet Explorer 11 (IE 11) Browser

(Doc ID 2111982.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.
IE11
IE 11
Internet Explorer 11

Symptoms

ACTUAL BEHAVIOR
---------------
After logging on P6 Web, it pops up warning message "You need an updated version of Java to run Primavera P6. Click Ok to install".

EXPECTED BEHAVIOR
-----------------------
No such warning messages should be displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Launched the P6 Web and Login >> Popped-up error messages as above.
  2. Click "OK" to install the 64bit JRE. Restart IE browser and log on P6 Web again, warning still exists.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not use P6 Web.

Changes

 

Cause

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