MSS Failure at End of Year Date Change During Summertime in Southern Hemisphere (Doc ID 2112558.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

CURRENT BEHAVIOR

Recurring failure in MSS system during Summer Time at the end of year.

After the day 12/31 the system started to present times out of sync, even with the settings recommended by Oracle for Summertime.

Oracle need to provide the right system parameter during the summer time, so that the problem does not recur every change of year.

EXPECTED BEHAVIOR

Summertime should be presented normally on the Trouble Tickets

STEPS

The issue can be reproduced with the following steps:
1. Having MSS environment configured for a Southern Hemisphere Time Zone changes in Summertime
2. Observe transition from Dec/31 to Jan/01 particularly for Trouble Ticket Open Time and Log Entry time
3. MSS is displaying results which are off by one hour
4. Database shows the stored time in GMT/UTC off by one hour, too.

BUSINESS IMPACT

The issue causes problems and confusion with the flow of activities for the Trouble Tickets.


Changes

 End of year calendar change for the next year.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms