MSS Failure at End of Year Date Change During Summertime in Southern Hemisphere
Last updated on FEBRUARY 22, 2017
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
Recurring failure in MSS system during Summer Time at the end of year.
After the day 12/31 the system started to present times out of sync, even with the settings recommended by Oracle for Summertime.
Oracle need to provide the right system parameter during the summer time, so that the problem does not recur every change of year.
Summertime should be presented normally on the Trouble Tickets
The issue can be reproduced with the following steps:
1. Having MSS environment configured for a Southern Hemisphere Time Zone changes in Summertime
2. Observe transition from Dec/31 to Jan/01 particularly for Trouble Ticket Open Time and Log Entry time
3. MSS is displaying results which are off by one hour
4. Database shows the stored time in GMT/UTC off by one hour, too.
The issue causes problems and confusion with the flow of activities for the Trouble Tickets.
End of year calendar change for the next year.
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