"The program can't start because PRM60DLL.DLL is missing from your computer. Try reinstalling the program to fix this problem" When Running SDEF Desk Converter via Command Prompt. (Doc ID 2112660.1)

Last updated on MARCH 24, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run the SDEF Converter Utility from Windows Explorer, nothing happens.

When running the SDEF Converter Utility from a command prompt, the following error occurs:

ERROR
-----------------------
The program can't start because PRM60DLL.DLL is missing from your computer. Try reinstalling the program to fix this problem.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to C:\Program Files\Common Files\Primavera Common\Convert (or the location of the converter utility).
2. Double-click XERP330Convert.exe and observe nothing happens.
3. Open a command prompt (Start --> CMD)
4. Change directory to c:\Program Files\Common Files\Primavera Common\Convert (or the location of the converter utility) and run XERP330Convert.exe
5. Observe reported error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the SDEF file conversion utility.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms