OSM: Cancel Order Getting Stuck (Doc ID 2112788.1)

Last updated on MARCH 09, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 to 7.3.0.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

Customer has an order with 37 line items. The Order is waiting in a delay task. Then, a cancel order is fired. The Order gets stuck in amending state and the cancellation is not being completed.
Moreover, if they fire the order by reducing lines items(It was tried by reducing it to 6 order line items) then it works fine.


Cause

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