My Oracle Support Banner

Curser Focus Incorrect on Postal Code Field in Returns Management (Doc ID 2112928.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Retail Returns Management - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Returns Management (ORRM), the cursor focus does not work in the Postal Code field.  The cursor is set in the middle of the field and the user is unable to enter postal code.  Also, the + 4 digits of the postal code do not function as expected.


Steps to Reproduce:

1.  Log into Returns Management
2.  Select Returns
3.  Select Exceptions
4.  Customer Information
5.  Select USA or Canada country
6.  Attempt to enter a valid zip code.  Note that user is not able to enter Postal code.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.