Settled Disputes Are Shown Under "Unresolved Disputes" Link In Customer Center (Doc ID 2113230.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.14.0 version, Customer Center

Settled Disputes are shown even after a settlement is done on an unresolved dispute in the "unresolved Disputes" link in the Customer Center . The dispute also appears to be available for settlement again.

When one tries to do the settlement for the second time, it gives a message saying that "The dispute is already settled".
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an account and execute billing
2. From the balance tab ,go to the bill number.
3. Under item charges select one of the item charges.
4. Go to actions button and click on "dispute selected events" to raise the dispute.
5. Give the inputs as below in the "Open events disputes "screen:
  a. Dispute percentage=100
  b. Credit
  c. Include taxes in the dispute
6. Click on "Ok".

Settling the dispute:
1. Go to balance tab-->Unresolved Disputes link
2. Select the dispute and click on settle with the following options:
  a.Grant in full
  b.Include the taxes in settlement
3. Click on "ok"

Dispute available for second time settlement:
1. Go to balance tab-->Unresolved Disputes link
2. Select the dispute and click on settle with the following options:
  a.Grant in full
  b.Include the taxes in settlement
3. Click on "ok"

Result:"Dispute is already settled " message is shown.

Expected result: "Unresolved Disputes" link should not enabled.


Cause

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