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PONR XML File Is Not Getting Generated In OSM In Debug Mode (Doc ID 2114260.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.


OSM upgraded from version to

PONR_<Order_Id>.xml file is not generated in OSM in Debug Mode under Domain folder. It worked fine in version.

To troubleshoot order change management modelling , the PONR_<Order_Id>.xml file must be generated when debug mode is enabled and the amendment transaction happens.

Business Impact: Not able to analyze the significant changes when the order is revised. It is blocker for the analysis of failed revision orders.

1. Login to http://<HOSTNAME>:<PORT>/OrderManagement/admin/log4jAdmin
2. In the "Filter Loggers" , use "CompleteOrderHandlerEJB" as search string. Click on "Begins With" and find the entry "com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB".
3. Set the log level to DEBUG mode as seen in right side of page.
4. When revising the order, PONR_<Order_Id> should be generated under Domain folder but is not.

Expected OOTB (Out of the Box) behaviour:
PONR_<Order_Id>.xml should be generated under Domain folder.




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