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Access to Dashboard/Standard Reports Subtab Fails with 'Identity found <User_Name> but could not be asserted' Error (Doc ID 2114279.1)

Last updated on DECEMBER 18, 2017

Applies to:

Oracle Healthcare Translational Research - Version 3.1 and later
Information in this document applies to any platform.


On Oracle Healthcare Translational Research (TRC) 3.1 version

When attempting to access the "Dashboard" / "Standard Reports" subtab


The corresponding error from OBIEE WebLogic Managed Server log is:

<Dec 1, 2015 1:29:46 PM EST> <Warning> <oracle.jps.authentication> <BEA-000000> < [Security:090304]Authentication Failed: User <User_Name> [Security:090300]Identity
Assertion Failed: User <User_Name> does not Security:090304]Authentication Failed: User <User_Name> [Security:090300]Identity Assertion Failed: User <User_Name> does not exist
<Dec 1, 2015 1:29:46 PM EST> <Warning> <> <BEA-000000> <Exception while executing the business logic: SecurityService::assertUserWithLanguage [OBI-SEC-00018] Identity found
<User_Name> but could not be asserted>

The issue can be reproduced with the following steps:

  1. Login to TRC 3.1 Cohort Explorer.
  2. Go to "Dashboard" tab.
  3. Verify if there is any information displayed under "Standard Report".


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