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Approval Workflow Criteria Does Not Work (Doc ID 2114449.1)

Last updated on FEBRUARY 10, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On : ORMB version there is an issue with the Approval workflow criteria.

Unable to setup approval workflow on Billable Charges. The billable charges are to be submitted for approval only when the billable charges are created through the screen. Any billable charges created using the USAGE DATA PROCESSING upload process must be created without approvals. Created an APPROVAL WORKFLOW CRITERIA TYPE on the FEED_SOURCE_FLG of the BILLABLE_CHG object. The approval workflow is set up with a criteria that it should submit only for FEED_SOURCE_FLG = MANL. This does not work.

With the current set up, any manual billable charges are submitted for approval. Any on demand billable charges created through the on demand file upload fail, with a BLANK Warning message box and no message code or status on it.

The issue can be reproduced at will with the following steps:

1. Go to Usage Data Processing > Upload.
2. Submit the uploaded file.


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