Duration Value Zeros out on Display after Reopening Service Alert (Doc ID 2114826.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.11.0.4 [Release 1.11]
Information in this document applies to any platform.

Symptoms

Duration value zeros out on display after reopening Service Alert

In Service Alert on the “Parameter Manager” tab, if the Duration field is changed to anything other than 00:00:00 it is not displaying after re-opening Service alert. The values does write to the MYC_PARAM table.

Expected when reopening Service Alert and viewing a Parameter that had a Duration other than 00:00:00, you would see that actual value instead of 00:00:00

STEPS
1. In Service Alert go to the “Parameter Manager” tab
2. Enter in a new Parameter or edit an existing one
3. Set the Duration field to something other than 00:00:00 and save the Parameter. This will update the MYC_PARAM table with the time in seconds
4. Log out of Service Alert
5. Log back into Service Alert and go to the “Parameter Manager” tag and look at the Parameter that was just updated
- a. The Duration field says 00:00:00. The table MYC_PARAM will still have the correct value.
6. If the Parameter is edited and the duration is not set again it will be zeroed out in the table when the Parameter is saved

Screen shot after performing step 5:

Cause

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