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DWO for Credit Note Remains Unresolved in IM_RESOLUTION_ACTION Table (Doc ID 2115495.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Retail Invoice Matching - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Invoice Matching (ReIM), a discrepancy write-off (DWO) for Credit Note matching remains in unresolved ('U') status in IM_RESOLUTION_ACTION table.


Steps to Reproduce:

1. Create a Credit Note Request (CNR).
2. Create a Credit Note (CN) from the CNR with a cost discrepancy.
3. Match the CN and CNR with resolution of DWO.  A record is created in IM_RESOLUTION_ACTION with DWO and status 'U'.
4. Run rollup batches.
5. In IM_RESOLUTION_ACTION table, see that the item is still in 'U' Status - not moving to 'R'.

Cause

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In this Document
Symptoms
Cause
Solution
References


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