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When Master Bill Segment is Closed, Sub Bill Segment is NOT Showing as Closing Status (Doc ID 2115522.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

Steps to Reproduce

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1. On a Account, create 2 Service Agreements. For example,  Water (Master SA) and Sewer (Sub SA) SAs.

2. Generated a Bill for the Account and change the status of the Bill as "Pending".

3. Change both the Bill Segment of Master SA and Bill Segment of Sub SA to "Freezable"

4. Check the 2 Bill Segments' status on each Bill Segment.

 

 

Actual Result

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Only the Bill segment of the Master SA has the status of "Closing" switch checked.

The Bill Segment of Sub SA has the status of "Closing" switch unchecked.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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