When Primary Bill Segment is Closed, Sub Bill Segment is NOT Showing as Closing Status
(Doc ID 2115522.1)
Last updated on JUNE 15, 2021
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and laterInformation in this document applies to any platform.
Symptoms
Steps to Reproduce
---------------------
1. On a Account, create 2 Service Agreements. For example, Water (Primary SA) and Sewer (Sub SA) SAs.
2. Generated a Bill for the Account and change the status of the Bill as "Pending".
3. Change both the Bill Segment of Primary SA and Bill Segment of Sub SA to "Freezable"
4. Check the 2 Bill Segments' status on each Bill Segment.
Actual Result
---------------------
Only the Bill segment of the Primary SA has the status of "Closing" switch checked.
The Bill Segment of Sub SA has the status of "Closing" switch unchecked.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |