CCB V2.4.0.3 With JAVA 1.7 weblogic_current.log message Sorry Unable to Load libcobjvm_sun_160_64

(Doc ID 2115891.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.4.0.3.0 [Release 2.4]
Information in this document applies to any platform.

Goal

When using Java 1.7 application is not able load the java library ibcobjvm_oracle_170_64 because COBJVM is hard coded to sun_160_64, so it failing to load libcobjvm_sun_160_64.

weblogic_current.log has the following errors:

 

In addition to the message, you may also notice the following issues when logging into the application:

- Main Page is not displayed.
- White CCB screen and then blue CCB screen are displayed.
- Error Popup 1: The web server did not respond correctly. Press OK for more details.
- Error Popup 2: Message from webpage HTTP:500 Internal Server Error
 

Solution

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