CCB V22.214.171.124 With JAVA 1.7 weblogic_current.log message Sorry Unable to Load libcobjvm_sun_160_64
(Doc ID 2115891.1)
Last updated on JULY 25, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 2.4]
Information in this document applies to any platform.
When using Java 1.7 application is not able load the java library ibcobjvm_oracle_170_64 because COBJVM is hard coded to sun_160_64, so it failing to load libcobjvm_sun_160_64.
weblogic_current.log has the following errors:
In addition to the message, you may also notice the following issues when logging into the application:
- Main Page is not displayed.
- White CCB screen and then blue CCB screen are displayed.
- Error Popup 1: The web server did not respond correctly. Press OK for more details.
- Error Popup 2: Message from webpage HTTP:500 Internal Server Error
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!