Narrative / Comment block texts are garbled on Japanese Medical Summary report (Doc ID 2116033.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

On the Medical Summary report generated on Japanese screen, the following block prints only one character text or blank in spite that corresponding fields of Case Form are having texts.

The block of Medical Summary report output:
-----------------------------------------------
Narrative / Comment
..|--Narrative
..|--Case Comment
..|--Abbreviated Narrative

Corresponding Case Form fields:
------------------------------------
Case Form >> Analysis >> Analysis
..|--Narrative
..|--Case Comment
..|--Abbreviated Narrative

Menu to generate PDF:
--------------------------
Case Actions >> Print >> Medical Summary

Condition to occur:
------------------------
This issue is observed when
1) The case is having MULTIPLE LINES of texts at the above Case Form fields on Japanese screen.
and
2) The Medical Summary report is generated on Japanese screen.

If the Medical Summary report is generated on English screen, the issue does not occur even if the case is having multiple lines.

Changes

Cause

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