'INVALID SERIAL NUMBER' Prompted when Item Number is Entered / Scanned in Return

(Doc ID 2116068.1)

Last updated on NOVEMBER 07, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1.1 and later
Information in this document applies to any platform.

Symptoms

The following error message is prompted when item number is entered/scanned in return:

 
Instructions to Re-create:

1. Ring a sale transaction with Serial Number.
2. Attempt to perform a return of above transaction.

Changes

 

Cause

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