'INVALID SERIAL NUMBER' Prompted when Item Number is Entered / Scanned in Return

(Doc ID 2116068.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Retail Point-of-Service - Version and later
Information in this document applies to any platform.


The following error message is prompted when item number is entered/scanned in return:

Instructions to Re-create:

1. Ring a sale transaction with Serial Number.
2. Attempt to perform a return of above transaction.




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