POS Return With Disposition Code Does Not Publish Inventory Adjustment to RMS (Doc ID 2116250.1)

Last updated on MARCH 21, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

When processing a sale return in Store Inventory Management (SIM), since the disposition is set, unavailable inventory is updated.  In Retail Merchandising System (RMS), the stock on hand bucket is updated with no change to the non-sellable quantity bucket.

As per expected functionality, an Inventory Adjustment from SIM to RMS should be published in order to correct the units in RMS.



Notes:

  1. A sales return can only be for dispositions: "-Stock on hand" or "+Unavailable".  The "-Unavailable" and "+Available" are invalid in this context and can only be used for manually created inventory adjustments.
  2. SIM 14.0 and later does not generate an internal inventory adjustment like 13.2 does, but it should generate a history record that indicates the unavailable bucket increased.
  3. SIM 14.0 will still publish the inventory adjustment, depending on the publish indicator for the attached inventory adjustment reason code.
  4. Process can be validated as follows:

Start position:
  SOH = 0
  Available = 0
  Unavailable = 0

Return is processed for 3 units and has a reason code attached with a "+unavailable" disposition.
Results:
  SOH = 3
  Available = 0
  Unavailable = 3
History trail record exists that increase Stock on Hand (SOH) and unavailable for 3




Steps to Recreate:

  1. Create a return with disposition code in SIM.
  2. Notice that unavailable inventory is updated.
  3. No inventory adjustment messages are generated from SIM.
  4. Notice that in RMS, the stock on hand bucket is updated with no change to the non-sellable quantity bucket.

Cause

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