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Problem While Creating And Applying Vouchers (Doc ID 2116739.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  7.5.0.11.0 version, Voucher Manager

Problem when creating vouchers with voucher admin center for resource 978. Whenever system process a new order it gives rating_status 12, but vouchers are created.

If then if one of those vouchers are applied on a prepaid account, it gives a pop-up error.

Error:

PIN_ERR_CREDIT_LIMIT_EXCEEDED

In the CM Logs, Customer can observe Rating Status 12 and Rating Status 22.

Steps:

1. Create new Order
2. Populate all required fields. Set Total vouchers number to 10000
3. Press "Generate File"
4. Select output folder & generate file
5. Wait for "request generated successfully" Dialog
6. Press OK
7. Check logs for errors
8. Use one of the newly generated vouchers on a prepaid account (Customer Center TopUp)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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