Problem While Creating And Applying Vouchers

(Doc ID 2116739.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Voucher Manager

Problem when creating vouchers with voucher admin center for resource 978. Whenever system process a new order it gives rating_status 12, but vouchers are created.

If then if one of those vouchers are applied on a prepaid account, it gives a pop-up error.



In the CM Logs, Customer can observe Rating Status 12 and Rating Status 22.


1. Create new Order
2. Populate all required fields. Set Total vouchers number to 10000
3. Press "Generate File"
4. Select output folder & generate file
5. Wait for "request generated successfully" Dialog
6. Press OK
7. Check logs for errors
8. Use one of the newly generated vouchers on a prepaid account (Customer Center TopUp)


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms