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How to Change the Severity of a Support Request (SR) Logged with Oracle Health Sciences Support (Doc ID 2116855.1)

Last updated on JULY 26, 2020

Applies to:

Oracle Health Sciences InForm - Version 4.5.0 and later
Information in this document applies to any platform.
Support Requests in Oracle Support Cloud
All Oracle Health Sciences E-Clinical Products -
• InForm GTM
• Central Coding
• Central Designer
• Clintrial
• IRT
• LabPas

Goal

This note explains how to change the severity of Support Requests (SRs). For example, severity increase applies if the issue causes a higher business impact and therefore a faster resolution is needed. 

Solution

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In this Document
Goal
Solution
References

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