File Manager With HTTPS Is Not Accessible Error:"Your Preferred File Manager is not accessible. Please contact the system administrator" (Doc ID 2117027.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

Unable to upload file to the File Manager where HTTPS is enabled with below error:

ERROR

Your Preferred File Manager is not accessible. Please contact the system administrator.

In app server log:
javax.net.ssl.SSLException: Received fatal alert: handshake_failure
at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
at sun.security.ssl.SSLEngineImpl.fatal(SSLEngineImpl.java:1619)
at sun.security.ssl.SSLEngineImpl.fatal(SSLEngineImpl.java:1587)
at sun.security.ssl.SSLEngineImpl.recvAlert(SSLEngineImpl.java:1756)
at sun.security.ssl.SSLEngineImpl.readRecord(SSLEngineImpl.java:1060)
at sun.security.ssl.SSLEngineImpl.readNetRecord(SSLEngineImpl.java:884)
at sun.security.ssl.SSLEngineImpl.unwrap(SSLEngineImpl.java:758)
at javax.net.ssl.SSLEngine.unwrap(SSLEngine.java:664)
at weblogic.security.SSL.jsseadapter.JaSSLEngine$5.run(JaSSLEngine.java:134)
at weblogic.security.SSL.jsseadapter.JaSSLEngine.doAction(JaSSLEngine.java:734)
at weblogic.security.SSL.jsseadapter.JaSSLEngine.unwrap(JaSSLEngine.java:132)
at weblogic.socket.JSSEFilterImpl.unwrap(JSSEFilterImpl.java:603)
at weblogic.socket.JSSEFilterImpl.unwrapAndHandleResults(JSSEFilterImpl.java:507)
at weblogic.socket.JSSEFilterImpl.doHandshake(JSSEFilterImpl.java:96)
at weblogic.socket.JSSEFilterImpl.doHandshake(JSSEFilterImpl.java:75)
at weblogic.socket.JSSESocket.startHandshake(JSSESocket.java:219)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:563)
at weblogic.net.http.HttpsClient.New(HttpsClient.java:534)
at weblogic.net.http.HttpsURLConnection.connect(HttpsURLConnection.java:248)
at com.agile.ui.pcm.common.ObjectViewHandler.getFileUploadFormData(ObjectViewHandler.java:30399)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.agile.ui.web.action.ActionServlet.invokeMethod(ActionServlet.java:1073)
at com.agile.ui.web.action.ActionServlet.handleRequest(ActionServlet.java:677)
at com.agile.ui.web.action.ActionServlet.doGet(ActionServlet.java:293)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.agile.ui.pcm.common.filter.RemoteFSRequestFilter.doFilter(RemoteFSRequestFilter.java:139)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.agile.ui.web.filter.LoggingFilter.doFilter(LoggingFilter.java:108)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.agile.ui.pcm.common.filter.WebClientLog.doFilter(WebClientLog.java:79)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.jspbook.GZIPFilter.doFilter(GZIPFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.agile.ui.pcm.common.filter.SSOTicketFilter.doFilter(SSOTicketFilter.java:89)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.agile.ui.pcm.common.filter.WebSecurityFilter.doFilter(WebSecurityFilter.java:186)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:137)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:120)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:217)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:81)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:220)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3436)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3402)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2285)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2201)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1572)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)

Also the following error:

com.agile.webfs.components.common.RepositoryException: The preferred file server : http://<dns_name>:8080/Filemgr/services/FileServer for current user is down. Please contact the system administrator.

STEPS

1. Enable https to the File Manager
2. Login to Web Client, and attempt to upload file


Cause

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