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Mandatory Activities Not Being Assigned In v2.1.0.5 (Doc ID 2117276.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 to 2.1.0.5 [Release 2.1]
Information in this document applies to any platform.

Symptoms

On : 2.1.0.5 version,

There are several mandatory activities that don't get assigned by the scheduler when they come in. The scheduler should be assigning Mandatory activities regardless of the cost so that appointments are not missed.

This becomes a concern at the end of the day when reconnects for customer who have paid their bills need to be addressed quickly.

Changes

 

Cause

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