Mandatory Activities Not Being Assigned In v184.108.40.206
(Doc ID 2117276.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 2.1.0 to 220.127.116.11 [Release 2.1]
Information in this document applies to any platform.
On : 18.104.22.168 version,
There are several mandatory activities that don't get assigned by the scheduler when they come in. The scheduler should be assigning Mandatory activities regardless of the cost so that appointments are not missed.
This becomes a concern at the end of the day when reconnects for customer who have paid their bills need to be addressed quickly.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!