Printing RTF from Documaker and then Opening the RTF File in Microsoft Word Causes MSWord to Quit Responding or 'Hang'

(Doc ID 2117437.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Documaker - Version 12.4 and later
Information in this document applies to any platform.

Symptoms

When opening a Documaker-generated RTF file in Microsoft Word 2007, 2010 or 2013 with the Word Add-in installed, the file is recognized as being created by Documaker and the Add-in pop-up dialog asks for confirmation to convert it to the Documaker Add-In format (DOCX). It never gets to the next step, the Save dialog, and stops responding and Word has to be closed.

Cause

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