Incorrect Error Message Presented to User During Unknown Item Lookup In MPOS (Doc ID 2117835.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Mobile Point of Service ,searching for unknown item results in transaction timeout error instead of item not found error.

Steps to Reproduce:

1. Login to MPOS
2. Select New Transaction. Scan or Enter Item Screen appears.
3. Select Item Lookup. Item Lookup screen appears.
4. Enter unknown item 123456789
5. Verify error message "Transaction Timeout Out. (HTTP Status Code 408). Contact your system administrator." appears instead of Item not found error.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms