OUCSS - CC&B Consumption History Service Is Returning Incorrect Usage Data (Doc ID 2118094.1)

Last updated on MARCH 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.1.0.1 and later
Information in this document applies to any platform.

Symptoms

The WxGetConsumptionSummary service is returning usage data for a Service Agreement that has not billed yet. For accounts with multiple Service Agreements, the service is displaying the previous Service Agreement's usage data on the Service Agreement that has no bill segments / Service Quantity.

Cause

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