ASAP Is Not Sending A Response To the Upstream System; Events Are Put ON-HOLD In SARM (Doc ID 2119350.1)

Last updated on MARCH 24, 2016

Applies to:

Oracle Communications ASAP - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The upstream system is not receiving a response from ASAP. We observed the following messages in the ASAP.out file.

Here’s a stack trace from ASAP.out:

In TBL_WO_EVENT_QUEUE, observed all the events are pending :

"3000" 1616 115 301 "JSRPPROD" 16/03/16 16/03/16 16/03/16 0 "" "" "" "" "" "" 0 0 0 1458141618,3404 "WO Accept" 201 0 0 "" ""
"3000" 1617 102 301 "JSRPPROD" 16/03/16 16/03/16 16/03/16 0 "" "" "" "" "" "" 0 0 0 1458141618,3906 "WO Startup" 0 0 0 "" ""
"3000" 1618 103 301 "JSRPPROD" 16/03/16 16/03/16 16/03/16 0 "" "N" "N" "" "" "" 0 0 0 1458141618,92524 "WO Completion" 0 0 0 "" "N"

Cause

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