404 on Endeca Content with a High Number of Open Connections to the Dgraphs

(Doc ID 2119412.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.2 and later
Information in this document applies to any platform.

Symptoms

Customer's Dgraphs encountered a point at which 800 active connections were open.

The application servers were cycled, however, the problem persisted.

No errors associated with this issue were reported in the Dgraph or Endeca logs.

This issue occurred at a time of peak customer traffic.

Changes

 Additional brands were added to the main application, increasing the size of Experience Manager content collections.

Cause

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