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How to Unlock diva DB User after error "DatabaseUnavailableException: ORA-28000: The Account Is Locked" or "ORA-28001: password expired" (Doc ID 2120136.1)

Last updated on APRIL 18, 2019

Applies to:

Oracle DIVArchive - Version 6.5 to 7.6 [Release 6.5 to 7.6]
Oracle DIVArchive - Version 7.6.1 to 7.6.1 [Release 7.6]
Information in this document applies to any platform.


'diva' DB user is used in DIVArchive for DIVA Services + DIVA Control GUI + DIVA Config Utility to connect to DIVA ORACLE DB.

'diva' DB user can get locked due to following DB onfiguration settings:

  • with Oracle 11G DB: if the FAILED_LOGIN_ATTEMPTS or PASSWORD_LIFE_TIME was changed from default (UNLIMITED)
  • with Oracle 12C DB: if the default values for those resources are the ones set when installing the DB:"FAILED_LOGIN_ATTEMPTS = 10" respectively "PASSWORD_LIFE_TIME = 180"

In either case, when an end user will fail providing the correct password to connect to 'diva' DB, the accounts gets locked.

As a consequence, one can not log into the GUIs anymore, but it also blocks further DIVArchive processing.

Solution described here can be used to unlock or reset the account.


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In this Document
 Applies to:

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