Acknowledgement Beeps instead of Warning Beeps In Handheld After Invalid Item Scan (Doc ID 2120537.1)

Last updated on MARCH 29, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.6 and later
Information in this document applies to any platform.

Symptoms

In Store inventory Management (SIM) application, find that when scanning an invalid item using Hand Held (HH), triggers a warning beep. However, if user continue scanning (without acknowledging the "invalid item/UIN" warning on screen) it triggers an acknowledgement/OK beep.

Steps to recreate:

1. Open an direct store delivery (DSD) and try to recieve Items.
2. Scan an Invalid Item.
3. Try to scan other valid items (without acknowledging the error on the PDA).
4. User could hear acknowledgement/OK beeps so would assume items are getting added to the transaction
5. However, find that the transaction never progresses after invalid item scan alert was shown.

Cause

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