NMS Client Shows "System Offline" Even When System.dat Says SMService is Not REQUIRED

(Doc ID 2121198.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Oracle Utilities Network Management System - Version 1.11.0.4 and later
Information in this document applies to any platform.

Symptoms

NMS Client shows "System Offline" even when system.dat says SMService is marked as Not REQUIRED

Some services, such as SMService, mdsgateway, can be bounced without directly impacting users.  When SMService is stopped and restarted, users get a "System Offline" dialog box.   It is expected that the "System is offline" dialog should not appear when a non-required service is down.


The issue can be reproduced with the following steps:
1. Log in to NMS application
2. Shut down SMService
3. Note that a dialog appears indicating the system is off-line.



Cause

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