Application Crashes With "Error Number 6" When Attempting to Access Work Queue Manager

(Doc ID 2121373.1)

Last updated on JUNE 14, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

MetaSolv Solution version 6.2.1.1005.12

After upgrading from 6.2.1.940 to 6.2.1.1005.12, the application crashes with an "Error Number 6" when attempting to access the Work Queue Manager of specific users. Below is the error thrown immediately upon crashing. It is followed by several "Error Number 2" messages for "Null object reference".

Image of Error Number 6



Error Text



Recreation Steps

The issue can be reproduced at will with the following steps:

1. Logon as specific user experiencing the problem

2. Click My Work Queue and the application crashes with the "Error Number 6"


Business Impact

Due to this issue, some users cannot access their work queues.

Cause

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