Remote Message are Processed Out of Order (Doc ID 2121628.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.0 to 2.2.0.3.7 [Release 2.2]
Oracle Real-Time Scheduler - Version 2.2.0.3.0 to 2.2.0.3.7 [Release 2.2]
Information in this document applies to any platform.

Symptoms

A crew shift performed several activities, but the completion status (and other previous statues) are not reflected at the server side. This is remote messages are attempted to process in the incorrect order: DISPATCH, then ONSITE.

When the shift sends the shift completion message, all of the unprocessed messages are discarded. As a consequence, activities that were already performed go back to ‘Being Scheduled’.



Cause

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