POS Shows 'Unexpected' Screen for Suspended Price Adjustment Transaction (Doc ID 2122433.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 14.0.1.1, the system shows an 'unexpected' error screen for a suspended price adjustment transaction.  The POS system crashes after encountering this error.


Sample Steps to Reproduce:

  1. Log in to POS.
  2. Add item 911.
  3. Click button Pricing and then Price Override.
  4. Modify the item price (say, $40.00) and press Next.
  5. Click Tender and complete the transaction.
  6. Again log in to POS and click Pricing and then Price Adjustment.
  7. Enter the receipt number of the price override item transaction.
  8. After coming to the sale screen, suspend the transaction.
  9. Retrieve the suspended transaction.
  10. After coming to the sale screen, click button Pricing and then Price Adjustment.
  11. Add the actual price override item transaction number and press Next.
  12. A message screen shows: "There is no item eligible for adjustment".
  13. Press Enter.  An 'unexpected' error screen appears instead of the sale screen.

Cause

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