Realtime Pipeline Crashes While Purchasing Discount (Doc ID 2122627.1)

Last updated on APRIL 12, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : BRM 7.5.0.11.0 version, Subscription Management

Issue:

When purchasing a second (Realtime) discount on the account, Realtime Pipeline crashes.


Scenario:

*  create an account with a dummy plan
*  purchase a discount that offers 10% discount cycle forward arrear (CFA) event , /account level
*  purchase a product that has CFA event for /account level
*  purchase a second discount that offers more discount on the CFA event based on some conditions
*  here Realtime Pipeline throws following message in the process log. There is nothing in the pipeline log :

12.02.2016 16:28:25 brm75dev ifw IFW NORMAL [T:3892311808] 18038 - (ifw.Pipelines.DiscountPipeline1.Functions.Standard.FunctionPool.ApolloDiscountModule.Module) Balance for balance group '1395562', reAttempt to exit due to
signal caught: SIGSEGV

*  there is a diagnostic dat file produced with message "Received Signal 11".
*  cm pinlog shows error :

D Fri Feb 12 16:28:25 2016 brm75dev cm:11732 cm_em.c(22):457 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
CMAP fwd_op_to_em: pcp_send DONE
E Fri Feb 12 16:28:28 2016 brm75dev cm:11732 pcp_xdrst.c(58):3179 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
received PIN_ERR_STREAM_EOF, closing socket
W Fri Feb 12 16:28:28 2016 brm75dev cm:11732 pcpst.c(88):4621 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
Server connection(ip brm75dev 44022) pending failover when transaction ends
E Fri Feb 12 16:28:28 2016 brm75dev cm:11732 cm_em.c(22):479 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
Op (508) receive failed (50) in fwd_op_to_em
D Fri Feb 12 16:28:28 2016 brm75dev cm:11732 fm_rate_and_discount_event.c:846 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
Re-direction PCM_OP_RATE_DISCOUNT_EVENT output flist:
NULL flist ptr
E Fri Feb 12 16:28:28 2016 brm75dev cm:11732 fm_rate_and_discount_event.c:905 1:Test:CustomerCenter:0:AWT-EventQueue-0:108:1455290796:0
op_rate_and_discount_event error
<location=PIN_ERRLOC_PCP:2 class="PIN_ERRCLASS_SYSTEM_RETRYABLE":3
errno=PIN_ERR_STREAM_EOF:50> <field num=PIN_FLD_DISCOUNTS:9,2341 recid=0 reserved=0 reserved2=1
time(sec:usec)=0:0> <facility=0 msg_id=0 version=0>

 

Cause

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